Process

1. Download our RMA Request Template spreadsheet
2. Fill the template with the devices you want to discuss and the issues they have
3. Email the spreadsheet to sales@newaya.com
4. We'll respond within 1-2 business days and help you resolve the request

Warranty

Newaya offers a 14-day warranty (from time of receipt) on any device issues that we did not describe clearly. There are no returns on repair stock if you've done any work to a device whatsoever. We guarantee that our device's ESNs will stay clean forever, and we will exchange a bad ESN phone at any point if a device was sold as clean.

Returns & Partial Refunds

We resolve disputes with either a full return/refund or a keep/partial-refund. We'll provide a free domestic return shipping label for devices you need to return, and we'll work with you on a reasonable partial refund amount for devices you're willing to keep.